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Tag >> Pegasystems
Oct 22

Banks must step up customer service

Posted by dbedell in transaction bankPegasystemsFinextracustomer serviceCashbank relationship management


Companies want better customer service from their transaction banks and are willing to pay up and switch banks to get it, according to a recent survey by Finextra and Pegasystems. It shows that there is a disconnect between what corporates want and what banks think they want.

According to corporate respondents, ease of access to service and information channels was the main priority in bank selection. This compared to banks’ responses, of which only 18 percent felt this was their main selling point.

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