AT&T Inc proposed acquisition of T-Mobile USA is currently under close scrutiny by U.S. regulators - as it should be. As a carrot AT&T has promised to bring 5,000 wireless call-center jobs back to the United States if the deal soon wins approval.
The company has not decided where in the United States the positions will be located, AT&T said in a statement.
The jobs are currently outsourced to other countries. There has been a noticable movement and inflow of outsourced jobs back into the
US over the last year. The primary driver for this is the growing cost of global hmeuman resources and an increasing belief by organizations that
US employees can deliver a better overall quality experience for the customer than a foreigner can. Quality of service counts and understanding
cultures and language expression is an important part of that experience.
The new U.S. employees will be eligible to join the company's unionized workforce.
AT&T also said the merger will not cause any job losses for U.S.-based wireless call-center employees of T-Mobile USA or AT&T who are on the payroll when the merger closes.
Currently, AT&T and T-Mobile have a combined total of 25,000 U.S.-based wireless call-center employees. The company would not comment on how many employees would remain overseas after the 5,000 jobs move back to the United States.
The Federal Communications Commission and the Justice Department are reviewing the proposed $39 billion purchase by AT&T of smaller rival T-Mobile USA, a unit of Deutsche Telekom AG.
If approved as proposed, the merger would concentrate 80 percent of the U.S. wireless market in AT&T/T-Mobile and Verizon Wireless, a venture of Verizon Communications Inc and Vodafone Group Plc.
AT&T has said the deal would allow it to quickly add capacity to meet growing demand for high-speed wireless service. Rivals such as Sprint Nextel Corp say the combination would hurt competition, while public interest groups have argued it would lead to higher prices.
More US jobs at home not abroad, just what we need.